McK_Header_en_03_Product Quality

Better Products & Services

At McKesson Europe, when we talk about products and services, we look at the entire value chain – because the safety and well-being of our customers are always our top priority.

A Greener Product Portfolio for our Patients back to top

A Greener Product Portfolio for our Patients

We are constantly extending our Own Label product portfolio with new products that are either being developed centrally or locally. One of our ambitions is to do this in a sustainable way, which includes a gradual shift towards more eco-friendly product attributes because we know that a more sustainable Own Label assortment is a double win: It meets our customers’ expectations for a green alternative, and it is better for the planet!  

MMcK_02_Own Label product_Lip balm

A new eco-friendly product that was just launched in Italy & Ireland and soon also in Portugal is the Natural Lip Balm Jojoba oil & organic Shea butter. This product contains 99.7% natural ingredients, is BIOS certified and also vegan and reef friendly. The packaging of the lip balm is fully recyclable – the card box is made of FSC certified paper, cap and base of lip balm itself is made of 100% recyclable plastic. Furthermore, the base is made of WPC – wood plastic compound, with 30-40% of vegetable fibers coming from renewable sources.

We are placing high quality requirements on our suppliers back to top

We are placing high quality requirements on our suppliers

WeWe offer our customers almost 130,000 different medicines. We purchase the majority of these from brand manufacturers. Increasingly, our customers are also relying on our own brands, upon which we place special quality requirements – these include social as well as environmental standards.

We know where our products are – at any time back to top

We know where our products are – at any time

We check the quality of our goods at every single step in the supply chain. Our tracking system allows goods to be tracked end-to-end.

We always want to do better back to top

We always want to do better

To strive for continuous improvement in all parts of our organisation we use Lean Six Sigma as a systematic approach. Lean Six Sigma is a process oriented, holistic management approach that puts the customer right at the centre of all business activities and aims at continuously improving operational and back-office processes by minimising variation in processes and reducing defects.

The results speak for themselves:

United Kingdom, AAH Pharmaceuticals

After a thorough analysis, AAH Pharmaceuticals changed processes in the warehouses to reduce paper and waste. The result is 8 million fewer pages in 12 months, the equivalent of €70,000 in savings. 

Portugal, OCP Portugal

Through process optimisation with Lean Six Sigma, the company OCP Portugal was able to cut printing by a volume of 3.6 million sheets of paper annually. Transport activities were identified as the major source of paper consumption in the company. Therefore, related documents were defined as the scope of the problem analysis and solutions development.

Denmark, Tjellesen Max Jenne A/S

Colleagues in Denmark complained about unnecessary travel distances in the store: with the help of Lean Six Sigma, we have implemented more efficient goods storage and shorter travel distances. This saves money and manpower at the same time.

Austria, Herba Chemosan Apotheker-AG

With a detailed process analysis and the use of further Lean Six Sigma methods, we were able to reduce the process time for purchasing in the secondary market (secondary market sourcing).

France, OCP France

In several French dispatch centres, the number of products damaged during order picking was significantly reduced. In addition to customer satisfaction, we have also achieved cost reductions.

Norway, Norsk Medisinaldepot

By analysing the causes of returns and evaluating the returns process, it was possible to reduce the number of returns caused by order errors in pharmacies. This has led to a noticeable reduction in expenditure – both for pharmacies and wholesalers.

Slovenia, Kemofarmacija d.d.

As part of an LSS project, we were able to arrange the storage locations within the store much more efficiently. In addition to faster delivery of medicines, this also means shorter travel distances for colleagues.

Belgium, Pharma Belgium / LloydsPharma

The time required to place and process an order in central purchasing was reduced by 50% with the help of Lean Six Sigma. This takes the pressure off employees and enables them to use the time they have gained for other value-adding activities.

Italy, ADMENTA Italia

Through process optimisation with Lean Six Sigma, the number of customer complaints due to wrong and misdeliveries was significantly reduced. This resulted in higher customer satisfaction and more efficient internal processes.