Date created

LloydsPharmacy Online Doctor wins Digital Customer Experience of The Year Award

LloydsPharmacy Online Doctor has been awarded the Retail Week Tech and eCommerce - “Digital Customer Experience of the Year” sponsored by Amazon Payments.

This award recognises the entire service and the overall digital experience provided to patients, in their bid to become a market leader in providing an innovative and seamless service and the ultimate shopping experience.

The team were up against tough competition including Argos, Asda, John Lewis and Marks & Spencer and are extremely proud of their achievement. This award is great recognition for the LloydsPharmacy Online Doctor service and all the hard work put in by the team.

The team’s challenge was to create one single journey that is seamless, fast, and safe for the patient. A key aim was to provide access for hard-to-reach patients and to open up a discrete digital channel for those who may be reluctant to discuss personal healthcare issues, such as erectile dysfunction or sexual health with their local GP.

In addition to its 1,800 pharmacies, LloydsPharmacy patients can access an Online Doctor service providing 24/7 access to medical advice and prescription medications. This service is available across multiple devices and can be used completely at the convenience of the patient.

The collaboration between the LloydsPharmacy Marketing team and the Online Doctor team has created an omni-channel experience which empowers patients to manage their health in the way that suits them; they have the choice of speaking to a healthcare professional in-person at one of our pharmacies, or having their prescription medication posted directly to them.

LloydsPharmacy Online Doctor has seen significant success and has treated over 1 million registered patients with over 200,000 patients receiving treatment or advice each year.

About LloydsPharmacy

LloydsPharmacy has around 1,800 pharmacies across the UK. These are based predominantly in community and health centre locations and include 277 LloydsPharmacy in Sainsbury’s branches. The company employs over 19,000 staff and dispenses more than 150 million prescription items annually.

LloydsPharmacy is part of the Celesio Group; a leading international pharmaceutical wholesale and retail pharmacy company.

With strong brands and about 37,000 employees, the group is active in 13 European countries (thereof with own operations in ten countries; Celesio manages operations in two countries and participates in a joint venture in one country). Every day, the company serves over 2 million customers – at more than 2,150 pharmacies of its own, at about 300 managed pharmacies and at over 4,500 participants in the brand partnership schemes. With 107 wholesale branches in Europe, Celesio supplies more than 50,000 pharmacies and hospitals every day with up to 130,000 pharmaceutical products.

McKesson Corporation, San Francisco, USA, is the majority shareholder in Celesio AG. The company acquired more than 75 percent of Celesio AG shares in February 2014. McKesson provides solutions that include pharmaceutical and medical-surgical supply management, healthcare information technology, and business and clinical services.

McKesson is a Fortune-500 company and currently ranking #5.