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Working hand-in-hand

Simplicity, interaction and enthusiasm – these are the values of TMJ, the Danish wholesale subsidiary of McKesson Europe. And they are very visible at TMJ’s warehouse in Vejle, located in the western part of Denmark.

Warehouse manager Dorte Rosenberg and her team of 37 full-time employees and 105 part-time pickers have these values in mind when organising their daily tasks in delivering good quality to their customers. As the team is split up into a day and an evening shift, they are very dependent on each other’s efforts to ensure smooth operations with the best quality to achieve the highest customer satisfaction.

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The warehouse in Vejle is a modern distribution centre with 3,000 square metres. It stores approximately 15,000 Stock Keeping Units covering RX, OTC, Health & Beauty and hospital products. With a modern conveyor system and warehouse facilities, the supply of products to TMJ’s customers is both fast and efficient.

Due to a new marketing strategy and the introduction of an integrated IT system, TMJ has been able to raise its market share significantly since 2011. The gain of new customers has led to an increase in picked lines per month by 44 per cent, which has led to quite some challenges due to limited space in the warehouse in Vejle. This resulted in an expansion of the warehouse in 2013 to keep up with the increase in number of customers.

Excellent teamwork as a prerequisite

“Because of our strong and dedicated team in Vejle, we have been able to realise the huge customer growth in a challenging warehouse environment,” says Philipp Geipel, Head of Supply Chain Management at TMJ. “The team is working hand-in-hand,” says Warehouse Manager Dorte Rosenberg. "And we would never achieve our goals without this excellent teamwork," she continues.

A new chapter of the warehouse in Vejle will be started soon, as the warehouse will be further expanded by 1,700 sqm. An additional capacity of 1,800 pallets will be added by summer 2015. “We believe that we will manage any upcoming challenges here in Vejle as long as we work as a team and have our values in mind,” says Dorte Rosenberg, adding that the team will continue to focus on interaction between the two shifts and start implementing “whiteboard meetings” to keep the collaboration as close as possible.

Key facts about Vejle:

  • 3,000 square metre warehouse (enlarged in 2013 by 750 sqm)
  • Planned extension by summer 2015: 1,700 sqm
  • Approx. 15,000 Stock Keeping Units covering RX, OTC, Health & Beauty and hospital products
  • 38 full-time employees and 105 part-time pickers
  • Avg. error rate: 0.44 per mille
  • Growth in Vejle: 22 new customers gained since 2011
  • Avg. picked lines per month in 2014: 282,000 (+ 44 per cent compared to avg. in 2011)